COVID Updates

When you're ready, we can't wait to play it safe with you!

In order to welcome you safely, we have developed a new set of practices in the way we operate. While this is new for all of us, we are determined to deliver the same level of service and excitement to our guests. In order to help answer any of your immediate questions, we have provided the below FAQ's.

How will future hotel reservations be handled?

  • We are now accepting future hotel reservations.
  • Our existing cancellation policy of 24 hours will apply.

What types of gaming, entertainment, and dining will I be able to enjoy?

  • We will be turning off, covering, or removing chairs that are slot machines to provide appropriate social distancing.
  • Live tables, Poker, and live Keno will temporarily be suspended but will be open soon in a safe manner for guests.
  • Live entertainment acts have been temporarily suspended in order to limit large group gatherings.
  • Our pools, arcades, and other family amenities will temporarily be closed.
  • Buffets will remain closed, but many of our restaurants will be open for in-restaurant dining. Restaurant surfaces and menus will be sanitized after each use.
  • Bars will be open for our guests with increase spacing to provide appropriate social distancing.

When will I receive offers for hotel, food, or gaming?

  • We already have new exciting offers lined up for our Rewards Club. Members, please watch the mail as they will be coming soon.
  • If you do not receive an offer or have questions regarding future offers, please see your Host or Rewards Club desk for more information.

What happens to High Desert Inn previously advertised gaming promotions?

  • All gaming promotions that were planned to occur during our closure were suspended or cancelled and may be rescheduled for a future date.
  • We have carefully reviewed and adjusted our promotional calendar and have canceled any events that encourage group gathering including slot tournaments, ticketed drawings, live entertainment, and good dinners.
  • We have many in-game and system base promotions that will be ready to reward you.
  • Please watch your mail or visit the Rewards Club desk for an updated promotional calendar.

How will my current Rewards Club tier status be affected?

  • Your current tier status will be maintained until December 31, 2020. We want our guests to be able to visit and enjoy their Rewards Club benefits when we they are ready.
  • On 1/1/2021 our normal tier expiration policies will resume.

How will my current Rewards Club complimentary and point balances be affected?

  • Your current point balance will be maintained until December 31, 2020. We want our guests to be able to visit and enjoy their club benefits when they are ready.
  • On 1/1/2021 our normal tier expiration policies will resume.